Privacy Policy and Social Media Use Statement

This policy explains:

• What personal information we collect and why we collect it.
• How we use that information.
• Sharing your information.
• How to get a copy of your information.
• How to update or delete your information.
• How to object or complain.

About us

The Trustees of CSBT is a data controller registered with the Information Commissioner’s Office. Our registration number is Z8958240. We are also occasionally referred to as the Clifton Suspension Bridge.

We are a registered charity and our number is: 205658.

Our contact details are at the end of this policy. If you would like to speak to someone about our use of your personal data, please ask to speak to the Bridge Master.

Information about you

We collect different types of personal information in the day-to-day running of the Bridge and Museum. When you visit the Museum, cross over the Bridge, or visit our website, we may collect the following information about you:

• your name and contact details if you make a tour or Museum booking
• your payment card information, if you pay by credit or debit card for a bridge card
• your name and address, and in some cases proof of concession, for delivering and administering your bridge card
• your image may be picked up on our CCTV
• your car registration number will be recognised by ANPR if you have registered as a bridge card user
• your email address if you join our mailing list
• your name and address if you are making a donation to the Museum and making a declaration for Gift Aid.

We are committed to keeping your personal information safe. Your information will only be used for a specific purpose – such as monitoring the use of the bridge, administering your bridge card, communicating news you have subscribed to, or booking you on a tour. Your personal details will not be used for unauthorised marketing or sold to any other organisations.

When we use your information in this way, we do so on the basis that it is necessary for the performance of a contract between you and us (for example, when you make a booking or purchase a bridge card), that is it in our legitimate interests to do so (please see ‘CCTV’ below for more details) or, where applicable, because you have consented to the use of your data in the manner for which we have informed you.

Your information is kept and processed securely. This processing is either carried out by our office employees or, if given online, externally by trusted third parties.

We keep your personal information for as long as necessary and then it is securely destroyed. In general, this means that information is no longer kept if you no longer have contact with us; however, some information may be kept for longer – usually 7 years – for health and safety, or audit purposes.

For more detailed information about how long different types of data is stored, please contact us for a copy of our Retention Schedule. Our contact details are at the end of this policy.

Information online

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. For more information about cookies used on our website see our Cookies page

External Websites

If you ‘like’ our page on a social media platform such as Meta (Facebook, Instagram), Blue Sky, or write a review on Trip Advisor, then often these external websites will use cookies to link your account with our website and they may collect information about your IP address. We are not responsible for the management and use of any personal information on any external website and we advise you to read the privacy policies of other websites before giving any of your personal details.  Likewise, any information, communications, or materials you give to us via a social media or third party platform is done at your own risk without any expectation of privacy.

Email

If you sign up to our mailing list, we will not pass on your email address and personal details to any other organisation or person. You can unsubscribe at any time, at which point your information will be deleted.

Our mailing list is processed securely on our behalf by Wordfly.

Wordfly are based in the USA and so if you would like to sign up to our mailing list please bear in mind that we will transfer your data outside of the UK to the USA. If you are not happy for us to do this, please do not sign up to our mailing list.

Wordfly are regulated by the California Consumer Privacy Act (“CCPA”) which provides consumers with specific rights regarding their personal information. For more details about how your information as a subscriber is managed by wordfly, please read their privacy policy

Booking a Tour online

When booking a tour online, your personal details and payments will be securely processed on our behalf through your account with Fareharbor, a company compliant with EU GDPR legislation and Payment Card Industry Data Security Standards (PCI-DSS compliance).

Your data is kept and managed by Fareharbor for as long as you have an account with them and when booking you will be requested to opt into their privacy policy. You can also request copies of your data and for your data to be securely deleted. For more details about how your information is managed by Fareharbor please read their privacy policy.

If you do not want to create an account with Fareharbor, please contact us via the phone to make your booking.

Paying for a bridge card online

We do not directly store or collect your payment card information on our IT systems. We use a trusted third party – World Pay – to process payments online. This company has an active PCI-DSS compliance programme in place. This is the international standard for safe card payment processes and is designed to keep your personal information secure.

CCTV

Clifton Suspension Bridge Trust is committed to making sure that the Bridge is looked after and that everybody who uses the Bridge and Museum is safe. For this purpose, CCTV cameras are fitted. Unless an incident is recorded, video footage is kept for 28 days and then routinely and securely destroyed. Access to all footage is strictly controlled and no facial recognition software is used.

Very occasionally, CCTV footage is kept longer than 28 days for research purposes – for instance when analysing the performance of the bridge under specific traffic and weather conditions. Before using any footage, we make sure that any personal information is anonymised first.

ANPR

Car recognition software (ANPR) is only used when authorised requests related to an incident are approved. ANPR is also used for those bridge crossing card users who have registered their vehicles with us in order for our toll barriers to be automatically lifted. For more information about this see:

https://cliftonbridge.org.uk/crossing-the-bridge/bridge-cards/anpr/

Sharing your information

We will only share your personal information with authorised third parties, (e.g. the police, insurance companies), if there is an incident, or if it is in the public interest to do so. Any sharing of your personal information with authorised third parties will only be done where we have established that such sharing complies with data protection legislation.

Accessing your information

You have a right to ask for any personal information that we hold about you.  This includes video footage and an application for it and any other personal information can be made through a Subject Access Request Form or by writing to us at the address below.

Please note that we can only provide personal information that relates to you if it does not risk the privacy of others. Occasionally we may reject requests that are unreasonably repetitive. There may also be a charge for cases that require a disproportionate effort.

Updating or deleting your information

Please let us know if any of your details are out-of-date, not correct, or if you would like to unsubscribe from the mailing list and we will change your details as soon as possible.

Contact Details

Clifton Suspension Bridge Trust
Bridge Master’s Office
Bridge Road
Leigh Woods
Bristol
BS8 3PA

Tel: 0117 9731579

A right to object

If you have any objections or questions about how your personal information is used, please email the Bridge Master.

If you wish to follow-up the complaint further then please contact the Information Commissioner. More information about your right to privacy can be found on the Information Commissioner’s Office website.

Changes

This page will be looked at regularly and updated with any changes. This Privacy Policy was last changed on: 26 November 2024.

Social Media Use Statement

The Clifton Suspension Bridge Trust uses social media to engage with our audience. We do this by sharing information about the Clifton Suspension Bridge and its history, our exceptional collection, events and services, as well as contemporary maintenance and traffic updates. We strive to create a welcoming digital environment where our audience can safely engage with us and others about the bridge, museum and our activities.

Our social media channels are monitored during the museum’s core hours Monday-Friday 9:30-17:00, but may be reduced due to staff availability. Monitoring is heavily reduced during weekends and public holidays.

To ensure that everyone feels comfortable interacting with us and others, we respectfully ask that all posts and comments on our content are positive, courteous and do not cause harm. We do not tolerate offensive language, hate speech or ‘pile-on’ comments in any form, and reserve the right to hide or delete any of the following content and block users who repeatedly share such content as:

• Hate speech as defined by the police and Crown Prosecution Service
• Comments that defame any person or organisation
• Repeated irrelevant comments by individual users
• Advertisements, solicitations or endorsements of any other organisation, website, contests or promotions
• Links to any illegal media and websites and/or any comments encouraging illegal activity