Front of House & Marketing Manager (F/T)
The Clifton Suspension Bridge Trust is currently recruiting for a full time Front of House & Marketing Manager to join the Visitor Centre at the iconic Clifton Suspension Bridge.
The Front of House & Marketing manager will be responsible for the management of the Front of House staff and volunteers; the marketing and public relations aspects of the visitor experience; and retail opportunities in the Visitor Centre shop.
The postholder will lead our volunteer team in promoting the activities on offer, ensuring a safe environment for visitors to the Centre and placing good customer service at the heart of all activities. They will run the Visitor Centre shop, making decisions on displays, promotions and stock control and take the lead for marketing and public relations across printed resources, website and social media.
They will help to enable that visitor services are delivered to the highest quality with a view to increasing numbers of visitors from diverse backgrounds.
This post will include some weekend, evening and Bank Holiday working. The postholder will be subject to a DBS.
Salary will be in the region of £27,000 pa in line with Local Government Pay scales.
A full role description can be downloaded from this page and an Application Pack may be downloaded by clicking here.
Please fill in the required application form and email with a letter indicating your ability to carry out this role to: firstname.lastname@example.org
Or alternatively post to: CSBT Vacancy, Clifton Suspension Bridge, Bridge Road, Leigh Woods, Bristol BS8 3PA
Applications for this role have now closed.
The Visitor Centre, based on the Leigh Woods side of the bridge, provides visitors and tourists from all over the world an opportunity to learn about our history. The Centre is run by a team of dedicated volunteers who run the Front of House, guide tours and deliver education workshops. Volunteers share the amazing history of the bridge, explain how it is maintained and tell the stories of those who have used it over the years. They also make sales from the shop, help with stocktaking and contribute new ideas to the running of the Centre. By joining our volunteer family you’ll learn new skills, meet people from all over the world and attend our social events in amazing Bristol venues.
Volunteers receive an induction and on-the-job training as well as participating in events designed to provide more information in areas of interest such as local history and civil engineering.
To read more about volunteering at the bridge, check out our #volunteers tag If you’re interested in joining the team, please download our application form in the sidebar and return to email@example.com
Current Volunteering Opportunities:
- We are looking for Front of House Volunteers to help us run our Visitor Centre at the weekends.
If you are undertaking a PGCE or an undergraduate or postgraduate qualification in History, Museum Studies, Archives/Records Management or Tourism we may be able to offer you an unpaid placement opportunity. We’ll work with you to set tasks and challenges that will help you meet your goals whilst experiencing working behind-the-scenes in our busy Visitor Centre. We’re also happy to facilitate students studying English as a Foreign Language via your Language School or placement co-ordinator.
Depending on availability we are able to offer:
- Part time, short term placements working with the Visitor Services team on an assigned project
- One day a week (to suit your lecture timetable) helping out as an office assistant
- Volunteering Opportunities as a member of our Front of House team, tour guide or ‘Explainer’
- Volunteering hours toward a project goal such as Duke of Edinburgh or Arts Award
- Internship placements for externally funded schemes
Schools Work Experience
The Visitor Services team are able to offer a limited number of work experience placements for secondary school pupils each year. Pupils will be working in a customer-facing role, engaging with the public, aiding tour groups and handling shop stock and money. The week may also involve some behind-the-scenes work with objects from the collection and representing the Trust at meetings with external partners. We are able to tailor placements to suit the needs of individuals based on the current projects being undertaken.
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Front of House & Marketing Manager - Role description
Front of House & Marketing ManagerPDF File: 538.9 KB
Front of House & Marketing Manager - PDF Application Form
PDF Application FormPDF File: 206.7 KB