Crossing Cards

Collecting your cards

New cards will be sent by second class post.

Applicants requiring three or more Crossing Cards should make arrangements to collect them personally.

Recharge cards by phone

Existing cards can also be recharged online or by telephone.

How to use your card

To use the crossing card, simply drive up to the toll barrier and hold the card up to the blue sticker. Crossing cards can be detected by the card reader on the equipment from a distance of up to 12 inches (30cm). You do not need to insert the Crossing Card in a slot.

A display on the screen (above the coin basket) will tell you how many crossings you have left. When the number of crossings gets below ten, an LED signal below the traffic lights will remind you to top up your card.

Refunds

If you change your mind about your purchase, then return the unused crossing card to us within 14 days and we will issue a full refund upon receipt.

If you have used your crossing card within the 14 days, and wish to return the card, we will issue a refund, minus the crossings used and deduct a £10 administration fee.

Lost or stolen cards

If your crossing card is lost or stolen, a new card can be issued to you with the balance of your crossings remaining. A charge of £10 will be made to cover costs.

Have your details changed?

If so, please contact us to update your card.